Admin -> User list: Open details besides server count.
It will open Mail count details screen with “request power sync email” button on top.
‘View link will show the missed mails which are not downloaded on the RL folder but available on Server.
“Move to Folder” will download the selected messages in the current folder. Re download will again download the mails.
On click of “Request Power Sync Email” button, following pop up will open.
This will sync the mails between server and RL on scheduled UTC time.