Troubleshooting TimesheetLive Admin

FAQ for TSL

  • If a contractor or approver has trouble accessing the system there are a number of potential issues to check.

a.The most likely is they are not using the correct password.

Solution:

If the password has to be change then reset the password by clicking the “Reset Password” or if user has lost his password and wants to get it again then by clicking the “Resend Password” button on Candidate/Contact screen.

In both cases password will be sent to user via email.

b.The timesheet tab in the placement has been changed or there is no timesheet type set up.

Solution:

Correct value of Timesheet Type should be selected in Timesheet tab under Placement.

These are the only 2 things that once a placement has been made should prevent a user from accessing the system.

 

  1. Type of System alerts on saving the Placements:
    1. If the external access of the contractor/approver has not been created -an alert will be pop up as the placement is saved.
    1. If the external access of the contractor or for the approver has been marked as INACTIVE – an alert will be pop up as the placement is saved.

This alert pop up will appear for above two cases.

    1. If No Primary Approver has been set for the Timesheet Approval – an Error Message will be pop up as the placement is saved.

  1. The another problem with the Timesheets after logging in can be with the ‘Print preview’ of the timesheet.

Solution :

This problem can occur if Timesheet Template in Timesheets tab under Placements is not selected or a wrong template is selected. Correct Template selection will solve the issue.

 

  1. 4.       If Failure Notices of TSL notifications are received the mostly reason of failure is that the email address is not correct. In this case contact the Consultant so that he/she can update the respective Contractor/Approver Email address for which the failure notices were received.
  1. 5.       Change in the Rates during or in between, the contract is changing payable units in all new timesheets (timesheets to be submitted) but not in timesheets already saved or submitted for approval. For example,  earlier timesheets were saved with Per Hour, but now the contract has been changed to Per Day. But the timesheets which were previously saved / submitted are showing as for Per Hour.

 Contract Payable unit (per Hour) earlier

Contract Payable unit (per Day) now

 

 

 Solution :

The most likely solution to the problem In this case is that the Pay rate units must be selected carefully by the consultant however, if there is any instance then all the timesheets can only be modified from the backend and the developer should be contacted to do modification in the timesheets.

  1. 6.       Receiving of Reminders emails to submit the timesheet(s) to contractors even if the timesheet has already been submitted. There can be two possible reasons for that:
    1. If the existing placement has been extended for the same client in between the start date and end of the placement or during the week in which the previous placement is lying.
    2. If an applicant is placed for two different clients and start and end date of the candidate for second client lying in between the week of placement date with first client.

Solution :

    1. If there is an extension in the placement with same client it should be taken care to extend the placement after the period of previous placement comes to an end. However if the placement is extended in between the start and end date of the previous placement the contractor has to fill two timesheets  based on the days  lying in each placement and by selecting the respective client name from the dropdown available on the timesheet page.
    2. Similarly , the placement should be extended after the period of previous placement comes to an end. However if the placement is extended in between the start and end date of the previous placement the contractor has to fill two timesheets. The timesheet(s) should be filled selecting the client name from the dropdown for the days worked for each client, in this case there will be two different timesheets to fill which may be for the same week or for the different weeks (depends on the placement – extension start and end date).

 

  1. Receiving of auto generated reminders email notifications to submit pending timesheets when the contractor’s contract has already been finished or in case he/ she has been moved from TimesheetLive system to manual.

Solution :

It is advisable to submit all the timesheets which are pending before the contract comes to an end or if the contractor has been moved to manual

  1. 8.       There can also be an instance when the contractor was on leave during a week and do not fill the timesheet assuming that there is no need to fill it due to 0 hours/ days worked.

Solution:

In this case also the contractor should tick option ‘Please tick here if you did not work this week.’ and add Comments as leave or zero hr/day to the comments section in the bottom of timesheet page. And Submit (not save) the same to his approver.

 

 

 

 

  1. Receiving of auto generated reminders email notifications to submit pending timesheets when the contractor’s contract has already been finished or in case he/ she has been moved to different company.

 

Solution :

It is advisable to submit all the timesheets (including leaves or no work or 0 hours timesheets) which are pending before the contract comes to an end or if the contractor has been moved to another company.

To stop the reminders for pending timesheets the Timesheet Type in Timesheet tab on Placement page can be changed to “Not required” for that particular contract.

 

 

  1. Getting session expired error on Timesheet Live page

If the page remains idle for long time it might be the reason of getting session expired error.

 

The user is suggested to relogin to the TimesheetLive, if the error still exist please contact helpdesk in that case.

  1. Behavior of TimesheetLive application for Purchase order:

To enter the purchase order on timesheet page the consultant has to select either single or multiple radio buttons from the placement page. In case of single Purchase order the user is allowed to enter the purchase order number on placement page (not a mandatory field) or he/she can enter the Purchase order number on timesheet page (in both single as well as multiple).

 

 

  1. If the placement is extended then the information in Timesheet tab on the placement page will be same as for the new placement and all the information from previous placement will carried to the placement extended except for “Timesheet from Date” field, which will get the value as per the start date of the placement extension.
  2. To edit the hours or days entered on the timesheet page.

Solution :

To delete the hours or days entered erroneously, the user simply can double click on the text entered and then press delete key.

  1. “View Timesheet” Link is not available to the contractor on TimesheetLive page.

In order to fill the timesheet the “View Timesheet” Link should be available on the Home Page as the contract login to the TimesheetLive. However if the link is not available he / she will not be able to submit the timesheet(s).

Solution:

Even if the Placement was successfully saved and user access is created, View Timesheet link will not be available till the “Timesheet Type” is not selected from the Timesheet tab on Placement Page.

 

Please select the Timeheet Type and then the Template and save the Placement, it will allow the “View Timesheet” link to be appear on the Contractor’ TimesheetLive Home Page.

 

TimesheetLive Page:

 

 

  1. Points to be noted on the Timesheet page during re-submission of Timesheet on rejection.
    1. TimesheetLive does not allow the contractor(s) to amend their rejected timesheet start time, end time and break time with the value “0” as this would not populate the total time (column). Hence during saving of the timesheet screen an error message would be displayed.

 

 

 

b.    To successfully amend and submit their timesheet, the contractor(s) should empty out the Start time, end time and break time.

 

 

 

 

When setting up, have you….

Allowed access to the client record?

Checked the e-mail address for the Approvers and Contractor are correct?

Added the timesheet settings to the placement and selected the primary and secondary approvers?

Added the external access to the Approvers contact records?

Added external access to the Contractor?

Set the correct Timesheet Type i.e. TIME BASED?

Set the correct Timesheet Template?

 

 

630 thoughts on “Troubleshooting TimesheetLive Admin

  1. Pingback: buy ciprofloxacin
  2. Pingback: low price viagra
  3. Pingback: buy cialis
  4. Pingback: cialis 20mg
  5. Pingback: efcaxdszdfszgd
  6. Pingback: m980u9oy9y98o8y9pm
  7. Pingback: m90uojmuy7hjhhhh
  8. Pingback: Printed Face Mask
  9. Pingback: cxqw234xracrwcr4
  10. Pingback: cialistodo.com
  11. Pingback: xem tai day
  12. Pingback: germany
  13. Pingback: royal cbd products
  14. Pingback: royal cbd
  15. Pingback: cbd for sale
  16. Pingback: royal cbd
  17. Pingback: mega888
  18. Pingback: RENT A BOAT
  19. Pingback: organic skin care
  20. Pingback: tx
  21. Pingback: buy cbd oil
  22. Pingback: proven reviews
  23. Pingback: Resurge diet
  24. Pingback: free porn video
  25. Pingback: knife holder
  26. Pingback: brand cialis
  27. Pingback: cialis 20mg price
  28. Pingback: silencil review
  29. Pingback: brokerreview scam
  30. Pingback: bbd.casino
  31. Pingback: gw99 play online
  32. Pingback: kadikoy escort
  33. Pingback: sàn forex uy tín
  34. Pingback: book a taxi online
  35. Pingback: vitamin
  36. Pingback: vitamins
  37. Pingback: Rumah bsd
  38. Pingback: viagra
  39. Pingback: sisteme de copiat
  40. Pingback: các sàn forex
  41. Pingback: new movies online
  42. Pingback: kitchen appliances
  43. Pingback: canadian pharmacy
  44. Pingback: film izle
  45. Pingback: hd film izle
  46. Pingback: film izle
  47. Pingback: surrey handyman
  48. Pingback: reviews canada
  49. Pingback: online casino
  50. Pingback: Aaron Lal
  51. Pingback: Aaron Lal
  52. Pingback: Sylvester Alvord
  53. Pingback: international
  54. Pingback: human hair
  55. Pingback: silkhair
  56. Pingback: mega888 mod apk
  57. Pingback: check out here
  58. Pingback: cialis black
  59. Pingback: Kingpen
  60. Pingback: Buy Weed Online
  61. Pingback: RC Modellbau
  62. Pingback: c34r54wxw4r34c3
  63. Pingback: facebook website
  64. Pingback: 홀덤사이트
  65. Pingback: optima
  66. Pingback: svg cut files
  67. Pingback: himovies
  68. Pingback: t-shirt design
  69. Pingback: cbd for anxiety
  70. Pingback: cbd for dogs
  71. Pingback: cbd near me
  72. Pingback: cbd for dogs
  73. Pingback: cbd oil
  74. Pingback: best cbd oil
  75. Pingback: best cbd gummies
  76. Pingback: best cbd for dogs
  77. Pingback: best cbd for dogs
  78. Pingback: best cbd gummies
  79. Pingback: vihodsef
  80. Pingback: afrocentrism
  81. Pingback: buy cbd oil
  82. Pingback: best cbd for pain
  83. Pingback: cbd gummies
  84. Pingback: cbd for dogs
  85. Pingback: cbd dog treats
  86. Pingback: cbd oil
  87. Pingback: cbd dog treats
  88. Pingback: blackjack
  89. Pingback: one vine
  90. Pingback: Tiger nuts butter
  91. Pingback: Jake
  92. Pingback: Crypto.com review
  93. Pingback: 강남 안마
  94. Pingback: 강남 안마
  95. Pingback: 강남안마
  96. Pingback: kratom powder
  97. Pingback: kratom capsules
  98. Pingback: gw99 test id
  99. Pingback: reparation fenetre
  100. Pingback: best cigar prices
  101. Pingback: delivery robe
  102. Pingback: brothel
  103. Pingback: 肯定毁了
  104. Pingback: invest in ethereum
  105. Pingback: mondoñedo
  106. Pingback: education thesis
  107. Pingback: 割引イベント
  108. Pingback: 홀덤
  109. Pingback: survival garden
  110. Pingback: delta 8 near me
  111. Pingback: Viagra cena
  112. Pingback: tsescorts
  113. Pingback: para kazanma
  114. Pingback: link
  115. Pingback: Demisexual meaning
  116. Pingback: click
  117. Pingback: read more
  118. Pingback: get info
  119. Pingback: Like This
  120. Pingback: get info
  121. Pingback: idn
  122. Pingback: Click Here
  123. Pingback: Read More
  124. Pingback: สล็อต
  125. Pingback: check it
  126. Pingback: read more
  127. Pingback: more
  128. Pingback: read here
  129. Pingback: read more
  130. Pingback: read more
  131. Pingback: click
  132. Pingback: more
  133. Pingback: check it
  134. Pingback: check it
  135. Pingback: thedamony
  136. Pingback: Viagra bez recepty
  137. Pingback: Viagra dla kobiet
  138. Pingback: more
  139. Pingback: check it
  140. Pingback: check it
  141. Pingback: read here
  142. Pingback: Recette facile
  143. Pingback: Viagra bez recepty
  144. Pingback: w88vnbet
  145. Pingback: W88
  146. Pingback: W88
  147. Pingback: W88.ltd
  148. Pingback: mexican cialis
  149. Pingback: sàn forex
  150. Pingback: laptop recycling
  151. Pingback: 6 origami paper
  152. Pingback: hair loss
  153. Pingback: wedding film herts
  154. Pingback: Persantine
  155. Pingback: crypto arbitrage
  156. Pingback: matka boss otg
  157. Pingback: slot online
  158. Pingback: phim sex
  159. Pingback: Cialis
  160. Pingback: Weight Loss
  161. Pingback: fuck video
  162. Pingback: fb88vn
  163. Pingback: near me
  164. Pingback: computer recycling
  165. Pingback: best delta 8
  166. Pingback: slot online
  167. Pingback: tides.today
  168. Pingback: what light is best
  169. Pingback: w88 club
  170. Pingback: vaobong88
  171. Pingback: buy cbd gummies
  172. Pingback: delta 8 THC
  173. Pingback: lam dep
  174. Pingback: delta 8 for sale
  175. Pingback: dreamcast isos
  176. Pingback: Kitsap Daily News
  177. Pingback: free
  178. Pingback: NLP Coach
  179. Pingback: bachelor's degree
  180. Pingback: foreclosure fraud
  181. Pingback: weed near me
  182. Pingback: weed near me
  183. Pingback: weed
  184. Pingback: buy weed
  185. Pingback: Dr Shaun Segal
  186. Pingback: cleaning services
  187. Pingback: Alex Kime
  188. Pingback: wagyu
  189. Pingback: fire 7
  190. Pingback: Free Series
  191. Pingback: bladeless fan
  192. Pingback: Alex Kime
  193. Pingback: Dr Shaun Segal
  194. Pingback: Situs judi online
  195. Pingback: 1gom
  196. Pingback: moon rocks
  197. Pingback: Satta Matka
  198. Pingback: therapy
  199. Pingback: Voodoo love spells
  200. Pingback: Primary Care
  201. Pingback: jobsinmysore
  202. Pingback: Pool Supply
  203. Pingback: Gas
  204. Pingback: youtubewinny
  205. Pingback: soap2day tv series
  206. Pingback: gratis sex webcams
  207. Pingback: regcialist.com
  208. Pingback: viagra pranks
  209. Pingback: VIRTUAL MUSEUM
  210. Pingback: vn88
  211. Pingback: vn88ai
  212. Pingback: vnw88vn
  213. Pingback: letou247.com
  214. Pingback: terrarium plante
  215. Pingback: mot88bet
  216. Pingback: bk8c
  217. Pingback: 카지노사이트
  218. Pingback: vaobong8899
  219. Pingback: 1gomsbobet
  220. Pingback: fun88vip
  221. Pingback: keonhacai.com
  222. Pingback: jbojbo esport
  223. Pingback: sbobet.com
  224. Pingback: get fshare
  225. Pingback: fun88.com
  226. Pingback: sàn forex
  227. Pingback: dang nhap fb88
  228. Pingback: 1
  229. Pingback: pyjama femme soie
  230. Pingback: m88cvf
  231. Pingback: Painters near me
  232. Pingback: Honolulu Painters
  233. Pingback: ivermectin india
  234. Pingback: ivermectin generic
  235. Pingback: d2r trading
  236. Pingback: dịch vụ seo
  237. Pingback: cheap domains
  238. Pingback: Entertainment
  239. Pingback: buy amoxil usa
  240. Pingback: lasix 50 mg
  241. Pingback: gabapentin 400
  242. Pingback: chloroquine drug
  243. Pingback: prednisone 25g
  244. Pingback: priligy usa sale
  245. Pingback: modafinil pill
  246. Pingback: stromectol 0.1
  247. Pingback: ventolin online
  248. Pingback: zithromax 250 mg
  249. Pingback: neurontin online
  250. Pingback: plaquenil 5 mg
  251. Pingback: prednisone order
  252. Pingback: bimbim sex
  253. Pingback: Eclipse crypto
  254. Pingback: 5.7
  255. Pingback: Visit This Link
  256. Pingback: zrodlo artykulu
  257. Pingback: missing adult
  258. Pingback: viagra u.s.a
  259. Pingback: bindolotto
  260. Pingback: ivermectin cost
  261. Pingback: baricitinib lilly
  262. Pingback: nolvadex 20 mg
  263. Pingback: aralen 2016
  264. Pingback: Anonymous
  265. Pingback: tamoxifen brand
  266. Pingback: mildronat
  267. Pingback: Sex Doll
  268. Pingback: Anonymous
  269. Pingback: ivermectin generic
  270. Pingback: ดิวโด้
  271. Pingback: order ivermectin
  272. Pingback: meritking
  273. Pingback: madridbet
  274. Pingback: meritroyalbet
  275. Pingback: Bartier Perry
  276. Pingback: cialis alternative
  277. Pingback: elexusbet
  278. Pingback: meritroyalbet
  279. Pingback: meritroyalbet
  280. Pingback: cialis goodrx
  281. Pingback: tadalalafilaquest
  282. Pingback: tadalafil warnings
  283. Pingback: viagra effet
  284. Pingback: znajdz grafike
  285. Pingback: stromectol drug
  286. Pingback: sildenafil citrate
  287. Pingback: tadalafil mylan
  288. Pingback: cialis australia
  289. Pingback: baymavi
  290. Pingback: baymavi
  291. Pingback: ledy na schodach
  292. Pingback: cialis tadalafil
  293. Pingback: cialis medication
  294. Pingback: tombala siteleri
  295. Pingback: ceallias
  296. Pingback: tadalafil lilly
  297. Pingback: viagra effet
  298. Pingback: meritroyalbet
  299. Pingback: cialis goodrx
  300. Pingback: eurocasino
  301. Pingback: tadalafil otc
  302. Pingback: ivermectin 24 mg
  303. Pingback: ivermectina oral
  304. Pingback: ivermectin generic
  305. Pingback: ivermectin cost uk
  306. Pingback: order ivermectin
  307. Pingback: palety za darmo
  308. Pingback: order ivermectin
  309. Pingback: ivermectin uses
  310. Pingback: meritroyalbet
  311. Pingback: meritking
  312. Pingback: meritking
  313. Pingback: eurocasino
  314. Pingback: trcasino
  315. Pingback: lasix 40 mg pill
  316. Pingback: besiktas escort
  317. Pingback: eurocasino
  318. Pingback: eurocasino
  319. Pingback: ivermectin 0.1
  320. Pingback: cialis price cvs
  321. Pingback: madridbet
  322. Pingback: ivermectin buy nz
  323. Pingback: iver mectin
  324. Pingback: junk car towing
  325. Pingback: Hosting
  326. Pingback: D2R Items For Sale
  327. Pingback: ETF là gì
  328. Pingback: ivermectin 2mg
  329. Pingback: child porn
  330. Pingback: stromectol tab 3mg
  331. Pingback: 출장마사지
  332. Pingback: Europe
  333. Pingback: mazhor4sezon
  334. Pingback: bmi calculator
  335. Pingback: zuegelfirmazuerich
  336. Pingback: 출장안마
  337. Pingback: ivermectin 8 mg
  338. Pingback: TopGun2022
  339. Pingback: xvideo
  340. Pingback: Furniture
  341. Pingback: pg slot
  342. Pingback: 슬롯먹튀

Comments are closed.